Terms of Use

1. Parties and scope

These Terms of Use ("Terms") are made between the service provider identified below and the person ("you" or the "User") who uses the Ağrı Sosyal Şehir mobile application, the website at agricebinde.com and the panels attached to them (together, the "App"). The App is installed for one city only; this installation serves Ağrı and shares no accounts, messages or content with any other city's installation.

• Service provider: […]
• Address: […]
• Registry / tax details: […]
• Contact for requests: […]
• Support: destek@sosyalsehir.com

By registering, signing in or using the App you declare that you have read and accepted these Terms. If you do not accept them, do not use the App. If you act on behalf of a business or as a driver, the Business Membership Agreement or the Driver Service Agreement also applies to you; these Terms are their foundation and apply alongside them.

2. Description of the service

Ağrı Sosyal Şehir brings together content, services and light social features for Ağrı: news, events, a business directory, a map, classifieds, job listings, deals, food and flower ordering, tradesmen, taxi hailing, communities, confessions, polls, on-duty pharmacies, transport, lost and found, obituaries, blood donation, traffic, dormitories and lodging, institutions, a blog, a city assistant, ARENA games, the SAHNE contest, the GALA live map and similar modules. The city administration decides which modules are open, and this may change over time. Closing, renaming or reorganising a module is not a defective performance of the service.

The App acts as an intermediary with regard to the goods and services offered by businesses and other users. A restaurant's meal, a florist's product, a tradesman's work, a seller's listing, a driver's taxi ride or a collaboration with a content creator is the responsibility of the person providing it; the contract is formed between you and them. The App collects no payment on orders: food and flower orders are paid on delivery, in cash or by card, directly to the business, and a taxi fare is not collected through the App.

3. Age and capacity

• The App is intended for persons aged thirteen and over; persons under thirteen cannot open an account. You declare your date of birth when you register. The date of birth is not checked against an identity document, is saved once and can be corrected only through support; a false declaration breaches these Terms.
• If you are between thirteen and seventeen you may use the App only with the permission of your parent or guardian, who is deemed to have accepted these Terms on your behalf.
• Age is counted from the date of birth you declared. Accounts under eighteen or without a date of birth on file never appear on the GALA live map and cannot use GALA in the current versions of the App. Applying to the SAHNE contest and appearing on the SAHNE board are open only to users who are eighteen or older with a date of birth on file.
• Adult accounts and accounts without a date of birth on file that a user under eighteen does not follow cannot start a new direct-message conversation with that user.
• We close an account we learn belongs to a person under thirteen and delete its data as described in the Privacy Policy.
• To use the App you must have legal capacity or, if you do not, the permission of your parent or guardian. If you register on behalf of a business you declare that you are authorised to represent it.

4. Account

• You are responsible for the accuracy and currency of the name, e-mail address, phone number and other details you give when opening an account.
• Protecting your password, verification codes and sessions is your responsibility. Every action taken from your account is deemed yours unless you prove otherwise. Notify destek@sosyalsehir.com immediately if you become aware of unauthorised use.
• You may not transfer, sell or lend your account. A person may not hold more than one personal account at a time; business accounts are separate.
• Usernames, display names and profile photographs may not impersonate anyone, mislead or insult. The city administration may change such a username.
• You may delete your account from within the App at any time. The consequences of deletion are described in the Privacy Policy.

5. Acceptable use

While using the App you may not:

• Share content that is unlawful, contrary to public morals or infringes the rights of third parties.
• Impersonate another person, open a misleading account or spread false information.
• Harass, use hate speech, threaten, single out a person or engage in unwanted sexual conduct.
• Share another person's location, photograph, phone number or personal details without their consent.
• Send unsolicited advertising or bulk messages, or collect data from the App with automated tools.
• Probe, circumvent or reverse-engineer the security of the service or disrupt its operation.
• Place fake orders, hail fake taxis, publish fake listings or influence game and contest results by cheating.
• Use a service obtained through the App to circumvent the App's rules by arrangement with the provider of that service.

More detailed conduct rules are set out in the Community Guidelines, which form part of these Terms.

6. User content and licence

• Your posts, comments, listings, photographs and videos, poll answers, confessions and everything else you upload to the App ("Content") are your responsibility. You are responsible for the lawfulness of the Content and the rights in it.
• You remain the owner of your Content. So that we can publish, store, resize, re-encode as video and display your Content in the App, on its website and in share links, you grant us a worldwide, royalty-free, non-sublicensable right of use for the sole purpose of providing the service. When you delete Content this right continues only for the duration of technical backups and legal retention obligations.
• Published image and video links are at unguessable addresses but are publicly accessible; even if your account is private, anyone who obtains the link can reach the file. Bear this in mind before sharing.
• A photograph and statement entered into the SAHNE contest are shown in a ranking open to the whole city for that week; your age is never shown, participation is confirmed separately every week and the entry is deleted on withdrawal. Every candidate can be reported from within the App.

7. Moderation and sanctions

• The city administration may approve content before publication in some modules; in other modules content may be reviewed after publication. Content awaiting approval is not visible to others.
• Content found to breach the rules may be removed or hidden. A user may be warned, muted for a period or banned. In serious cases a sanction may be applied without prior notice.
• Every piece of content and every profile in the App can be reported. Reports are reviewed by the city administration; the reporter may be notified of the outcome.
• Message contents are not visible in the administration panel at any permission level; a message is reviewed only when you report it, and only together with the report.
• You may object to a sanction by writing to destek@sosyalsehir.com; an objection does not suspend the sanction by itself.

8. Paid services and store purchases

• Digital products in the App (the blue tick, GALA Star, business packages, boosts, story ads, home-page banners and sponsored push sends) are purchased through the Apple App Store and Google Play. In these sales the merchant is the respective store; pricing, billing, tax, payment and refund processes are subject to the store's own rules. Your card details never reach us.
• The blue tick, GALA Star and business packages bought from a store are auto-renewing subscriptions: unless cancelled, the store renews them at the end of each period. You can cancel only from the subscription settings of the store you bought from; deleting your account in the App does not cancel a subscription.
• Boosts, story ads, banners and push sends are consumable products: bought once, they end when their duration or count is used up and do not renew.
• The price shown in the store is the list price including VAT; the store may round it to its own price tier, and the amount the store shows prevails.
• Refund requests must be made to the store you bought from, not to us; details are in the Cancellation and Refund Policy.
• Businesses may additionally buy packages and advertising products from the web business panel by card, as prepaid periods; the conditions of those sales are set out in the Business Membership Agreement, the Distance Sales Agreement and the Preliminary Information Form. The blue tick and GALA Star are not sold by card.
• The city administration may change products, prices and the entitlements a product grants; a running period continues under the conditions it was bought with until it ends.

9. Profile views, badges and GALA

• The number of people who viewed your profile is shown to everyone; the list of who they are is opened to blue-tick holders. You can switch profile-view tracking off entirely in your settings; when off, your own visits are not recorded either.
• The blue tick is a paid profile badge, not a verification; it does not mean identity has been checked, and the city administration may remove it in case of a rule breach.
• On the GALA live map you share your location only when you say "I am here" and only for the duration you choose, as an area of about 500 metres; you can take your share off the map at any moment. A share consists of a photograph and a short caption and is subject to the Community Guidelines; it can be reported from every person card and from the list, the person can be blocked, and a share that breaks the rules is removed.
• GALA has no hearts, likes, matches or messaging of its own. Tapping a face opens a person card; following and messaging are on the person's ordinary profile. You and a person you block do not see each other on GALA.
• A free member opens a limited number of person cards per day; GALA Star removes that limit and gives more frequent and longer shares and a crown on the pin. Star never shows anyone's location closer or more precisely.

10. Third-party services

The App uses third-party services for push notifications, maps, SMS, e-mail, file storage, weather, the AI assistant, spoken replies and store purchase verification; in a spoken question your phone's operating system converts speech to text. Which services these are and what data is transferred is listed one by one in the Privacy Policy. We are not responsible for the consequences of an outage of these services or of their own terms. The city assistant's answers are generated automatically, may contain errors and are not official information or advice; verify with the source before making an important decision.

11. Intellectual property

The App's software, design, brand name, logos and the content we produce ourselves belong to the service provider or its licensors. You have the right to use the App only for your personal, non-commercial use and in accordance with these Terms; for businesses this right is extended by the Business Membership Agreement. You may not copy, modify, distribute or create derivative works of the App.

12. Availability and changes

The service is provided as is. It may be temporarily interrupted for maintenance, updates, technical faults or force majeure. Fixes are distributed through store updates; keeping the App up to date is your responsibility, and older versions may not display some features. The city administration reserves the right to discontinue the service entirely; reasonable advance notice will be given in that case.

13. Limitation of liability

We are not liable for damage arising from content produced by users, from goods and services offered by businesses and drivers, from relationships between users, from outages of third-party services or from agreements made outside the App. To the maximum extent permitted by law our liability is limited to the amount, if any, collected from you in the last twelve months. Liability for intent and gross negligence and your rights under consumer legislation are reserved.

14. Suspension and termination

• You may delete your account from within the App at any time.
• We may suspend or close your account in case of use contrary to these Terms, the Community Guidelines or the law; in serious cases without prior notice.
• Closure of the account does not extinguish obligations already accrued, store subscriptions or the continuing part of the licence you granted.

15. Governing law and jurisdiction

These Terms are governed by the law of the Republic of Türkiye. The courts and enforcement offices at the service provider's place of residence have jurisdiction over disputes. For users who qualify as consumers, the jurisdiction of the Consumer Arbitration Committees and the Consumer Courts is reserved.

16. Changes and contact

When these Terms change, the version date is updated. Significant changes are announced within the App and, where required, your acceptance is requested again; continuing to use the App after the notice means you accept the new Terms. Questions about these Terms can be sent to destek@sosyalsehir.com.