Preliminary Information Form

1. What this form is for

This Preliminary Information Form contains, under Article 5 of the Turkish Regulation on Distance Contracts, the matters you need to know before making a card purchase from the web business panel of the Ağrı Sosyal Şehir app (agricebinde.com). After reading and confirming the form you accept the Distance Sales Agreement and start the payment. The information in the form is read together with the product, duration and amount shown on the payment page.

Because you purchase on behalf of a business, the applicability of consumer legislation is explained in Article 2 of the Distance Sales Agreement; this form has been prepared with content that holds in either case.

2. Seller details

• Legal name: […]
• Address: […]
• Registry / tax details: […]
• E-mail: […]
• Support: destek@sosyalsehir.com
• Installation: Ağrı — agricebinde.com

The seller is the provider of the digital services offered. In in-app store purchases (App Store, Google Play) the seller is not this party but the respective store; this form is drawn up only for card purchases made from the web business panel.

3. Services available and their essential characteristics

The one of the following services you select on the payment page is purchased. All are digital, are granted to your business record and involve no physical delivery.

• Business package (weekly, monthly or yearly): public listing of your business profile for the chosen duration and activation of the business features listed in the Business Membership Agreement. It is a single prepaid period; if bought again while the same plan runs, one period is added to the duration. Only one package runs at a time; a package cannot be bought by card while you have a running store package.
• Boost (7 or 30 days): your business shown as featured in the relevant lists.
• Story ad (3, 7 or 14 days): your business's story shown on the home story rail; published after the city administration approves the content.
• Home-page banner (7 or 14 days): a banner on the home page; published after the city administration approves the content.
• Sponsored push (single send): one notification sent under the App's name to residents whose Businesses module notifications are on; sent after the city administration approves the content.

The blue tick and GALA Star are not sold by card. The current content and durations of packages and advertising products are shown on the payment page; if there is a difference between this list and the payment page, the payment page prevails.

4. Price, taxes and payment

• The amount shown on the payment page is the total price in Turkish lira, including VAT. No delivery, transaction or service fee is charged beyond it.
• Payment is made by debit or credit card, in a single instalment and with 3D Secure verification, on the secure page of the payment institution the seller has contracted with (iyzico or PayTR). Instalments, bank transfer and shopping credit are not offered.
• Your card details never reach the seller and are not stored by it.
• If the payment institution reports an amount, currency or order id different from the seller's record, the payment is not granted and the amount received is refunded automatically.
• The invoice is issued by the seller according to the invoice details registered in your panel. You are responsible for their accuracy; check them in the panel before paying.
• If your bank reverses the transaction after the price is paid, the service is stopped.

5. Delivery method and time

• The entitlement you buy is granted to your business record immediately when the payment institution's approval reaches the seller, and the duration runs from that moment. For advertising content that requires approval (story, banner, push) the duration starts when the city administration approves the content.
• The package does not renew automatically; it ends at the end of the period. You receive reminders 7, 3 and 1 days before the end. To continue you make a new purchase.
• If the entitlement cannot be granted for a reason attributable to the seller, you are informed and the amount is refunded within fourteen days at the latest.
• For technical support write to destek@sosyalsehir.com.

6. Information on the right of withdrawal

Under Article 15 of the Regulation on Distance Contracts, there is no right of withdrawal for services performed instantly in an electronic environment and for services whose performance began with your approval before the withdrawal period expired. All the services you may buy are of this kind: they are granted as soon as the payment is approved and their performance begins at that moment.

By ticking the confirmation box on the payment page you declare that:

• you request that performance of the service begin immediately upon approval of the payment,
• you know that you will lose your right of withdrawal once performance has begun.

Payment is not started without this declaration.

The absence of a right of withdrawal does not remove your rights where the service is not provided at all or not as agreed, nor the refund cases in the Cancellation and Refund Policy.

7. Summary of cancellation and refund conditions

• A running package or advertisement is not cancelled at your request and no refund is made for unused time.
• For story, banner or push content rejected by the city administration the payment is refunded automatically and in full.
• If the entitlement cannot be granted for a reason attributable to the seller, a full refund is made.
• The city administration may make a partial or full refund with reasons.
• Refunds are made to the card the payment was made with and through the same payment institution; when they appear on the card depends on your bank.

The detailed conditions are in the Cancellation and Refund Policy.

8. Complaints and disputes

• You can send any request or complaint about your purchase to destek@sosyalsehir.com or through the support channel in the web business panel. You can see your payment status in the panel and use "check status" for a payment that was not granted.
• The law of the Republic of Türkiye applies to disputes; the courts and enforcement offices at the seller's place of residence have jurisdiction.
• Where you are accepted to qualify as a consumer, you may apply to the Consumer Arbitration Committee at your place of residence or at the seller's location within the monetary limits set annually by the Ministry of Trade, and to the Consumer Court for disputes above that limit.

9. Personal data and records

During payment your name, e-mail address, IP address, the order id and the amount are transferred to the payment institution; the payment institution processes card data under its own responsibility. The data the seller processes and your rights are set out in the Privacy Policy and the KVKK Disclosure Notice. This form and the Distance Sales Agreement are kept in your purchase history, accessible from the panel; the seller retains contract records for three years.

10. Confirmation

By proceeding on the payment page you accept that you read this form before paying, that you were informed of the seller's identity, the characteristics of the service, the total price including VAT, the payment and delivery method, the absence of a right of withdrawal and the complaint routes, and that the product, duration and amount on the payment page are binding together with this form. The information was provided electronically and confirmed by you.