Florist Sales and Delivery Agreement

1. Parties and subject

This Florist Sales and Delivery Agreement (the "Agreement") is made between […] (the "Service Provider"), which operates the Ağrı Sosyal Şehir app and the web business panel attached to agricebinde.com (the "App"), and the business that joins the App's flower module (the "Florist"). The Agreement is layered on top of the Business Membership Agreement the Florist has also accepted and governs flower orders only; in case of conflict this Agreement prevails on matters concerning flower orders.

• Service Provider: […], […], […]
• Contact: […] / destek@sosyalsehir.com

The App is installed for one city only; this Agreement covers the orders that the users of the Ağrı installation (the "Buyer") send to the Florist through the App. A flower order usually involves a third person: the Recipient the flowers are sent to. The Service Provider is an intermediary platform; the sale contract is formed between the Buyer and the Florist.

2. Joining the flower module and visibility

• The Florist joins the flower module itself from the business panel; joining is open to businesses whose category is floristry and needs no separate approval by the city administration. On joining, the catalogue, the flower settings and the order board open.
• To take orders, the Florist's record must be approved and the listing gate of the Business Membership Agreement (a running package or an exemption) must be met; when it is not, the Florist drops out of the list while its panel access and records are preserved.
• A flower order is not completed inside the App; it continues with the Buyer reaching the Florist over WhatsApp. The Florist is therefore bound to keep a working WhatsApp number on its profile; without one the App directs the Buyer to phone the Florist and read out the order code, and the order still lands on the board.
• In periods when it takes no orders the Florist turns the "taking orders" switch off; a closed Florist stays in the list marked "closed" and can take no new orders. A Florist that does not make wreaths turns the wreath option off and is left out of the condolence list.
• The Florist selects the districts it delivers to in the panel; with no district selected it is taken to deliver to the whole city.
• Staff accounts see the order board and manage orders; the catalogue, prices and flower settings are the owner's alone. Actions taken from a staff account count as taken on behalf of the Florist.

3. Catalogue and prices

• The Florist enters its products, its priced size and extra options (small, medium, large, with vase), the occasions and its photographs in the panel itself. The photographs must be of the Florist's own product; images taken from the internet count as misleading content.
• Catalogue prices are the final price, VAT inclusive. When a discounted price is entered, the order is priced at the discounted price. A product that is not available is marked "not today"; a product left unmarked may enter an order.
• The delivery fee, the minimum order amount and, if any, the free-delivery threshold are set by the Florist and shown before ordering. A basket below the minimum does not become an order.
• The order amount is computed on the Service Provider's server from the catalogue at the time of the order; the product names, options and unit prices are frozen onto the order. That amount is shown to the Buyer, and to the Florist in the WhatsApp message, as "the amount in the app"; it is not a payment but a price statement based on the catalogue. The Florist may not ask for a different amount; a difference may be charged only for an extra product the Buyer expressly accepts.

4. Order flow and the WhatsApp handoff

• The Buyer fills in the products, the delivery day and slot, the occasion, the Recipient's name and phone, the address or the "I do not know the address, call the Recipient" option, the card message and the note inside the App. The App generates an order code and directs the Buyer to the Florist's WhatsApp number with a ready-made message containing this information.
• The order lands on the Florist's board in the "awaiting florist" state the moment the Buyer opens the WhatsApp link, and the Florist is notified. An order written but not handed over is not shown to the Florist and does not bind it.
• The App does not see or record the WhatsApp conversation. Everything agreed there is an agreement between the Buyer and the Florist; the Florist is bound to reflect that agreement on the order on its board (confirm, decline, advance the state).

5. Response time and unanswered orders

• The Florist confirms an order that lands on its board, or declines it with a reason, before the delivery day. The reason is shown to the Buyer; acceptable reasons: the product cannot be sourced, the address is outside the delivery area, the day is fully booked, force majeure.
• There is no minute-based confirmation timer for a flower order; an order is placed for a day. An order that is neither confirmed nor declined once its delivery day has passed is closed by the App as "unanswered" and the Buyer is told that the florist did not respond. An order agreed on WhatsApp but never confirmed on the board also counts as unanswered.
• Repeatedly unanswered orders lead to the sanctions in section 13.

6. Delivery day, slot and advance orders

• The Buyer chooses the delivery day and the slot (morning, midday, afternoon, evening or any time). The Florist undertakes to deliver on the chosen day and within the chosen slot; there is no minute-based time promise.
• The Florist sets in the panel the minimum lead time it needs to prepare (in hours) and the latest time for a same-day order; the App does not offer days outside these limits and takes orders at most sixty days ahead.
• Occasions (birthday, anniversary, Mother's Day, condolences and the like) are tied to a date; missing the day defeats the purpose of the order. The moment the Florist realises it cannot deliver on the day, it calls the Buyer over WhatsApp and declines or cancels the order on the board with a reason; staying silent is a breach.

7. Recipient address, "call the Recipient" and re-delivery

• If the Buyer knows the address, the address and the map position if any are on the order. If not, the order carries only the Recipient's name and phone; the Florist calls the Recipient to learn the address and a suitable time. The Recipient is given only the information the delivery needs.
• If the Recipient cannot be reached or the address cannot be found, the Florist first calls the Buyer. The installation's default rule is that one further attempt on the same day within the district is free and later attempts are made against the delivery fee; the Florist may set a different rule in its catalogue description.
• If the address error originates from the Buyer and the Recipient cannot be reached either, the amount of the prepared product is decided under the sale relationship between the Buyer and the Florist; the Service Provider neither collects nor covers it.

8. Freshness, substitution and the delivery photograph

• The flowers delivered must be fresh and of the size and arrangement matching the catalogue photograph and description. A wilted, broken or markedly small arrangement counts as a defective product; the Florist itself directly honours the rights under consumer legislation (replacement, refund).
• If a flower type or colour in the catalogue is unavailable because of season, supply or freshness, the Florist may substitute flowers of equal or higher value, keeping the same colour and arrangement idea. If the type of the main flower changes, the Florist informs the Buyer over WhatsApp before delivery and obtains acceptance. This rule is the installation's default; the Florist may announce a narrower rule in its catalogue description, but not a wider one.
• After delivery the Florist may attach a photograph of the arrangement to the order from the board; it is shown to the Buyer. The photograph is not mandatory; in a dispute it is the proof of the delivery. The Recipient's face, the inside of the home and third persons must not appear in it.

9. Card message, sender name, anonymous sending and ribbon

• The Buyer may write a short card message to go with the flowers and a sender name to appear on the card. The Florist writes the message on the card without change other than spelling correction and uses it for no other purpose.
• If anonymous sending is chosen, the order carries no sender name. The Florist writes no sender name on the card and, even if the Recipient asks, does not disclose the Buyer's identity, phone or account; the identity is given only on the request of a competent authority.
• A wreath order may also carry a ribbon text; the ribbon opens only for wreath products and is written accurately and in full.
• A card message or ribbon text containing insult, threat, harassment or unlawful content is not written; the Florist declines the order for that reason and reports it to destek@sosyalsehir.com.

10. Payment and commission

• The App takes no payment for a flower order. The form of payment (bank transfer, cash on delivery, card on delivery, payment link) is agreed in the WhatsApp conversation, and the amount is paid directly to the Florist. The App collects no card details, does not collect money on behalf of the Florist and does not know whether payment was made.
• The Service Provider takes no commission on flower orders. The Florist pays nothing per order or on turnover for the orders it receives through the App; its presence in the App is subject to the package conditions of the Business Membership Agreement, and the packages are independent of orders.
• Giving the Buyer a receipt or invoice is the Florist's obligation; the Service Provider issues no documents on behalf of the Florist, and tax and record-keeping obligations belong to the Florist.
• The Florist may ask for payment in advance; the request is stated clearly on WhatsApp before delivery, and on the Florist's cancellation the amount is refunded without delay.

11. Cancellation and decline rules

Which party may change an order's state is enforced by the App; the options visible on the board are these rules.

• The Buyer may cancel an order from inside the App only before the Florist confirms it (in the "awaiting florist" state). After confirmation there is no in-App right to cancel, because confirmation reflects a payment arrangement agreed on WhatsApp; a cancellation request after confirmation is passed to the Florist over WhatsApp and the cancellation is made by the Florist.
• The Florist may decline an order in the "awaiting florist" state with a reason; an order it has confirmed or started preparing it may only cancel with a reason. The reason is mandatory and is shown to the Buyer. An order that has left the shop can no longer be cancelled; it can only be closed as delivered.
• A cancellation request sent after confirmation is accepted if preparation has not begun, and any advance payment is refunded; after preparation has begun the Florist may deduct its documented costs. This rule is the installation's default; the Florist may announce a more favourable rule.
• An insulting or discriminatory reason, or one based on personal characteristics, is a breach of the Community Guidelines.
• A florist record cannot be closed while it has open orders.

12. Recipient data and KVKK

• The order carries the Recipient's name, phone and, if any, address. The Recipient is a third person who is not a user of the App and has not personally consented to the processing of their data; the data are transferred to the Florist solely to deliver this order.
• With respect to these data the Florist is an independent data controller and the KVKK obligations are its own. The Florist may not use the Recipient's name and phone outside the delivery, may not later call or message the Recipient for marketing, may not transfer the data to third parties and may not copy them into any list outside the App and WhatsApp. A Florist calling the Recipient states the reason for the call and respects the Recipient's right to refuse the delivery.
• After the order is closed, the Recipient's name, phone and address in the order record kept in the App are deleted or anonymised according to the installation's retention policy; the retention period is set by the city administration and announced in this Agreement. The Florist likewise keeps the same data only for the statutory retention period.
• The WhatsApp exchange is on the Florist's own device and under its own responsibility; it is not shared and is deleted once no longer needed.

13. Reviews, complaints and sanctions

• The Buyer may write a review from the Florist's business page; reviews pass moderation and count towards the rating. The Florist may reply to every review once, in the business's name; it may not pressure the Buyer to remove a negative review and may not review itself.
• Complaints of the Buyer and of the Recipient are sent to destek@sosyalsehir.com and to the city administration. The city administration can access the order record and its status history; it does not see the content of the conversation and may ask the Florist for an explanation.
• In the following cases the city administration may, according to gravity, warn the Florist, ask it to turn order-taking off, withdraw its listing exemption or suspend the record under the Business Membership Agreement: repeatedly unanswered orders; failure to deliver a confirmed order or missing the day; asking for an amount different from the amount in the app; a verified complaint of wilted or incomplete product; use of Recipient data outside the delivery; disclosure of an anonymous sender; misleading catalogue photographs.
• A suspended record drops out of the list and can take no orders; the Florist turning order-taking off with its own switch does not remove the business page. A sanction decision is notified with its reasons, and the Florist may object through the same channel.

14. Liability, term, termination and governing law

• The Service Provider is not liable for the content of the order, the freshness of the flowers, the delivery day, what was agreed on WhatsApp, the payment, or disputes between the parties. Except in cases of intent and gross negligence, it is not liable for orders missed because of an interruption of the WhatsApp, notification or map services. The Florist meets the claims that third parties direct at the Service Provider on account of its activity under this Agreement.
• The Agreement enters into force the moment the Florist joins the flower module and remains in force as long as the membership continues, even while order-taking is off. Termination of the Business Membership Agreement also terminates this Agreement; open orders are completed under the provisions of this Agreement.
• The Service Provider may amend this Agreement; the amendment is notified in the panel and acceptance may be asked again. Continuing to take orders after an amendment counts as acceptance of the new text.
• Notices are made to […] and destek@sosyalsehir.com. The Agreement is governed by the law of the Republic of Türkiye; the courts and enforcement offices at the Service Provider's place of domicile have jurisdiction over disputes. Buyers' rights to apply to consumer arbitration committees and consumer courts are reserved; the respondent is the Florist as the seller.